Contact centres using real time AI-guided workflows are resolving issues faster, reducing after-call work, and delivering more consistent customer experiences. Continue reading 8×8 Smart Assist Helps Contact Centres Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
Monthly Archives: February 2026
Corporate Name Announced for Combined Verint–Calabrio Organization
Verint®, The CX Automation Company™, today announced the organization formed through the recent Verint–Calabrio® transaction will move forward under a single corporate name: Verint. Continue reading Corporate Name Announced for Combined Verint–Calabrio Organization
NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First CX at Scale
NiCE announced the release of The Agentic AI CX Frontline, a new research report that provides the industry’s first data-backed look at how large enterprises are deploying Agentic AI in production and realizing measurable business outcomes, including double-digit reductions in cost per contact, containment rates exceeding 80%, and CSAT gains of up to 20%. Continue reading NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First CX at Scale
New Upland BA Insight Platform Delivers Integrated AI Search Experiences for Enterprises
Upland Software, Inc., a leader in AI-powered knowledge and content management software, announced the Upland BA Insight Platform, reflecting a strategic investment in AI innovation. Continue reading New Upland BA Insight Platform Delivers Integrated AI Search Experiences for Enterprises
Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
Omilia, the global leader in Agentic CX, announced the launch of Omilia Self-Learning Agentic CX, the industry’s first enterprise-grade, self-learning Agentic CX platform designed to autonomously understand, improve, and optimize customer conversations across voice and digital channels. Continue reading Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering
LeadDesk Plc has acquired the Finnish AI-powered translation solution Fluentic from Fluentic Oy in a trade sale. The acquisition strengthens LeadDesk’s product offering for multilingual customer service by adding Fluentic’s AI-based translation solutions that enable customers to deliver consistent customer service across languages with improved efficiency. Continue reading LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering