Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has acquired Pinkfish, a leading agentic orchestration workflow company. Continue reading Genesys Acquires Pinkfish to Accelerate the Future of Autonomous Customer Experience
Daily Archives: June 30, 2026
British Airways reopens Newcastle contact centre following £17 million investment
British Airways has opened its doors, and phonelines, to its refreshed Newcastle contact centre after a huge £17 million refurbishment, showing the airline’s long-term commitment to its presence the North East. Continue reading British Airways reopens Newcastle contact centre following £17 million investment