Sangoma Technologies Corporation, a trusted leader in delivering Unified Communications solutions for SMBs, enterprises, OEMs, and service providers both on-premise and in the cloud, announced that it was named to the 2019 TSX Venture 50 as one of the highest performing companies in the Technology industry sector. Continue reading Sangoma Named to 2019 TSX Venture 50 as a Top 10 Technology Company
All posts by Sam Heggie-Collins
Interactions Honored with 2019 Gold and Bronze Stevie® Awards for Superior Customer Engagement Solutions
Interactions, LLC, the world’s largest stand-alone artificial intelligence company, announced it won a Gold Stevie® Award in the Business Development Achievement of The Year category and a Bronze Stevie® Award for Innovation in Customer Service at the 13th annual Stevie Awards for Sales & Customer Service. Continue reading Interactions Honored with 2019 Gold and Bronze Stevie® Awards for Superior Customer Engagement Solutions
Liveops Awarded Top Recognition In 2019 Stevie® Awards For Sales & Customer Service
Liveops, Inc., the leading provider of on-demand virtual call centre services, was presented with several awards in the 13th annual Stevie Awards for Sales & Customer Service, including recognition for their approach to outsourced call centre operations, workforce leadership, learning and development, and innovating customer service. Continue reading Liveops Awarded Top Recognition In 2019 Stevie® Awards For Sales & Customer Service
iQor Wins Bronze at 2019 Stevie Awards For Sales & Customer Service
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions was presented with a Bronze Stevie® Award in the Customer Service or Call Center Training Practice of the Year category at the 13th annual Stevie Awards for Sales & Customer Service for providing clear career paths to leadership roles for hundreds of employees through its sQholar training program. Continue reading iQor Wins Bronze at 2019 Stevie Awards For Sales & Customer Service
Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Centre to Enhance Agent Performance and Improve Customer Experience
Afiniti and Sytel are excited to announce a transformative partnership that combines Afiniti’s AI expertise with Sytel’s best in class contact centre solutions. This partnership provides a native integration of Afiniti Enterprise Behavioral Pairing™ (“EBP”) with the world-leading Sytel AI Predictive Dialer, enabling all customers to activate Afiniti EBP quickly and easily. Continue reading Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Centre to Enhance Agent Performance and Improve Customer Experience
RSPB Selects Verint Community Solution in Move to New Cloud, GDPR-Compliant Platform
Verint® announced that the Royal Society for the Protection of Birds (RSPB) is transitioning its online community to the latest version of Verint’s Community™ solution. Currently a customer of Verint’s Community*, the RSPB will move from on premises to the cloud with its new version, which includes knowledge management and other features, giving community members quick access to answers to their questions and enabling customization of the site’s interface to increase visitor self-service. Continue reading RSPB Selects Verint Community Solution in Move to New Cloud, GDPR-Compliant Platform