iQor, a managed services provider of customer engagement and technology-enabled BPO solutions was presented with a Bronze Stevie® Award in the Customer Service or Call Center Training Practice of the Year category at the 13th annual Stevie Awards for Sales & Customer Service for providing clear career paths to leadership roles for hundreds of employees through its sQholar training program.
Over the course of six months, sQholar teaches key leadership skills through a mix of eLearning, team building, and HR competency modules. On average, one-third of participants are promoted to a supervisor role within their first year of completing the training.
“In a highly competitive hiring market it is imperative to retain top talent and provide opportunities to those who wish to grow,” said iQor CEO, Gary Praznik. “The sQholar program pinpoints those individuals who have the grit, personal initiative, and desire to continuously learn and provides a roadmap to success and career development within iQor and beyond.”
iQor is a previous winner of the Stevie Awards, taking home the Bronze award for dramatically improving retention through its PeaQ Performance Qoaching training program.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 8 countries, we partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
For more information, please visit us at www.iqor.com