Liveops, Inc., the leading provider of on-demand virtual call centre services, was presented with several awards in the 13th annual Stevie Awards for Sales & Customer Service, including recognition for their approach to outsourced call centre operations, workforce leadership, learning and development, and innovating customer service.
Liveops offers a flexible, entrepreneurial option for experienced agents to fuel a skilled, at-home workforces for customer service and sales.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact centre, business development, and sales professionals.
This year, Liveops secured the following recognition:
- Gold in the Customer Service Training Product of the Year category for its agent eLearning platform for virtual certification curriculum. The platform offers a variety of self-paced learning approaches to certify agents for specific customers, transforming each agent into an extension of the brand.
- Silver in the Contact Center/Customer Service Outsourcing Provider of the Year category for its independent contractor business model, which offers its agents an alternative, flexible option to work in customer service. The platform’s success is indicative of the industry’s need for modernization and sustained employment.
Liveops CEO, Greg Hanover received silver in Contact Center Leader of the Year category. This is Greg’s second year placing in the Contact Center Leader of the Year category and Greg’s recognition is rooted in his ability to lead and empower the agent population.
Bronze in the Innovation in Customer Service category for its brand new online agent community, Liveops Nation. Liveops prides itself in providing flexible, skilled, agents who can deliver call centre services and augment call centre capabilities. The company’s deeply-ingrained sense of community has resulted in a much more autonomous and satisfied independent workforce.
“We are humbled to receive such valued recognition in our industry and see this as further validation for our company’s vision,” said Liveops CEO, Greg Hanover. “We are dedicated to the growth and empowerment of our independent agents and are excited to continue creating new standards in the call centre world.”
The Stevie Awards received more than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry for this year’s competition. The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV. More than 700 executives from the U.S.A. and several other nations attended.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Liveops
Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call centre overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand. More than 400 organizations across service industries including retail, healthcare, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centres. For more about Liveops, visit http://www.liveops.com/.