Interactions, LLC, the world’s largest stand-alone artificial intelligence company, announced it won a Gold Stevie® Award in the Business Development Achievement of The Year category and a Bronze Stevie® Award for Innovation in Customer Service at the 13th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV. More than 700 executives from the U.S.A. and several other nations attended.
Judges in this year’s competition evaluated over 2,700 nominations from organizations across 45 countries and an array of technology industry sectors. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
The Stevie Awards recognized Interactions for its innovative Intelligent Virtual Assistant (IVA), which combines conversational artificial intelligence (AI) with human understanding to create positive and productive customer experiences across channels. The delivery of integrated omnichannel capabilities is one of Interactions’ many recent product innovations that help businesses engage in better, more productive conversations with customers.
“After a record year of growth and tremendous progress at Interactions, we are honored to see our team’s hard work recognized,” said Mike Iacobucci, CEO of Interactions. “As companies continue to focus on improved customer experience as a core differentiator, we are committed to bringing the benefits or our conversational AI platform to enterprises that increasingly think differently about how they engage with their customers.”
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com.