Bucher + Suter AG has received certification of its app with ServiceNow, which is now available in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the ServiceNow Store and signifies that the product has successfully completed a set of predefined tests related to Now Platform™ security, compatibility, performance, and integration interoperability. Continue reading Bucher + Suter’s Connects Now® Certified in the ServiceNow® Store
All posts by Sam Heggie-Collins
Teleperformance Wins Major E.ON Customer Service Contract
Teleperformance have been awarded a three-year contract to provide Customer Service and Sales Through Service support for E.ON. Continue reading Teleperformance Wins Major E.ON Customer Service Contract
Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions
Verint® announced that Sheffield City Council is migrating to the cloud, transforming digital customer service for citizens and employees with Verint’s Engagement Management offerings for government and public sector.* The solutions will enable the council to simplify, modernize and automate its approach to further improve digital services for citizens across all channels, including the council’s customer portal, online forms, social media and web chat. Continue reading Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions
Twilio Names David Parry-Jones Regional Vice President of EMEA Sales
Twilio, the leading cloud communications platform announced that David Parry-Jones joined the company as the regional vice president of EMEA sales reporting to Twilio’s SVP of sales Marc Boroditsky. Continue reading Twilio Names David Parry-Jones Regional Vice President of EMEA Sales
The breaking point: Keeping the human in customer experience
Kris McKenzie, Senior Vice President and General Manager for EMEA, Calabrio… Continue reading The breaking point: Keeping the human in customer experience
Valley National Bank Drives Digital Transformation with Salesforce and nCino
Salesforce, the global leader in CRM, and nCino, a leader in cloud banking, today announced that Valley National Bank—a $31-billion asset institution headquartered in Wayne, New Jersey—is using Salesforce Financial Services Cloud and nCino’s Bank Operating System to transform its operations, and digitize its commercial lending business and online deposit account opening processes. Continue reading Valley National Bank Drives Digital Transformation with Salesforce and nCino