PRESS RELEASE: Orange Business Services has signed a contract with Careem, the MENA region’s leading ride-hailing company, to provide network and contact center services. A start-up now valued at more than US $1 billion and the only tech unicorn in the Middle East, Careem is rolling out its services across key markets of the Gulf Cooperation Council (GCC), as well as in Egypt and Jordan. Continue reading Careem accelerates Middle East ride sharing with network and contact center services from Orange Business Services
All posts by Sam Heggie-Collins
AudioCodes signs EMEA distribution agreement with Nuvias
PRESS RELEASE: AudioCodes, the Voice and Unified Communications Networking Solutions vendor, has signed a pan-EMEA distribution agreement with fast-growing, high-value distribution business Nuvias, following the recent launch of Nuvias’ Unified Communications (UC) Practice across EMEA. Continue reading AudioCodes signs EMEA distribution agreement with Nuvias
HSBC expansion leads to 500 new jobs in Scotland
HSBC has announced plans to create 500 new roles in Scotland. The bank is expanding several functions of its Scottish operations in a move that will increase its headcount in the country to 4,500. It is HSBC’s third expansion programme in Scotland in the past three years. Continue reading HSBC expansion leads to 500 new jobs in Scotland
Tesco simplifies customer service operations
Tesco has announced its intention to simplify its customer service operations by consolidating its Customer Engagement Centres (CEC) into a single, expanded operation in Dundee. As part of the changes, Tesco has taken the difficult decision to close its other CEC located in Cardiff. Continue reading Tesco simplifies customer service operations
Talent Collective recruits Rant & Rave to measure real-time candidate experience
Rant & Rave, the UK leader in real-time customer engagement technology, has partnered with global talent acquisition and management firm, Talent Collective (part of Alexander Mann Solutions), to capture real-time candidate feedback. Continue reading Talent Collective recruits Rant & Rave to measure real-time candidate experience
Credit Libanais Selects NCR to Enhance Customer Service and Accelerate its Omni-Channel Transformation Journey
PRESS RELEASE: NCR Corporation, a global leader in omni-channel solutions announced that Credit Libanais, a leading financial institution in Lebanon, will transform its contact centre with NCR’s innovative technologies. NCR will deliver a high-tech contact centre infrastructure to help Credit Libanais deliver a seamless omni-channel customer experience across its channels. Continue reading Credit Libanais Selects NCR to Enhance Customer Service and Accelerate its Omni-Channel Transformation Journey