All posts by Sam Heggie-Collins

Product Launch, Technology

TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3

PRESS RELEASE: TCN announced the unveiling of VocalDirect, a new direct-to-voicemail technology feature for its flagship cloud-based contact center platform, TCN Platform 3.0. TCN’s new streamlined ringless voicemail technology enables businesses and contact centers to instantly send a voicemail directly to the voicemail boxes of thousands of customers all at once. Fully integrated with TCN Platform 3.0’s business intelligence (BI) suite, VocalDirect helps businesses easily create effective omni-channel (inbound, outbound and SMS) communication campaigns. Continue reading TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3 →

Market Research

Customer service is a key differentiator for businesses, but many are falling short

PRESS RELEASE: Customer service is a key differentiator for UK businesses. Brand reputation, competitiveness and position within the market are highly influenced by a company’s ability to provide good customer service. However, despite its importance, research from Anaplan, a leading platform provider driving a new age of connected planning, reveals that UK businesses are failing to deliver good customer service and are missing out on lucrative opportunities to increase profits. Continue reading Customer service is a key differentiator for businesses, but many are falling short →

Technology

RingCentral Ranked #1 Cloud Communications Solution Provider

RC_LOGOC_RGBRingCentral, the leading provider of enterprise cloud communications and collaboration solutions announced that Synergy Research Group, an independent market research firm has recognized RingCentral as the #1 worldwide market share leader in both revenue and subscriber seats for Unified Communications as a Service (UCaaS), based on a report published on June 14, 2017. Continue reading RingCentral Ranked #1 Cloud Communications Solution Provider →

Technology

CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers

CallMiner announces a partnership with Nuance Communications, to incorporate CallMiner Eureka, the leading best-of-breed analytics platform, into their analytics offering. This partnership will deliver improved contact center and agent performance, and optimize the customer experience for enterprises. Continue reading CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers →

Artificial Intelligence, Product Launch, Technology

Nuance Introduces Nina Coach to Train and Deploy the New Generation of Human-Assisted Virtual Assistants Powered by Artificial Intelligence

PRESS RELEASE: Nuance announced Nina Coach to enable a new generation of virtual assistants as part of a series of innovations for human-like and conversational AI technologies. With Nina Coach, organizations will be able to train and deploy a virtual assistant faster than ever before by tapping into artificial intelligence and leveraging existing human knowledge. Continue reading Nuance Introduces Nina Coach to Train and Deploy the New Generation of Human-Assisted Virtual Assistants Powered by Artificial Intelligence →