PRESS RELEASE: NICE announced it is the recipient of two Stevie® Awards, which were presented at the 11th annual Stevie Awards for Sales & Customer Service gala. The NICE Total Voice of the Customer (TVOC) solution won the Silver Stevie Award in the “Contact Center Solution” category, while NICE Customer Journey Optimization (CJO) was awarded Bronze in the “Business Intelligence Solution” category. Continue reading NICE Wins Two 2017 Stevie Awards for Customer Service Excellence →

PRESS RELEASE: NICE and its company, inContact, the leading provider of cloud contact center software, announced the creation of Fast Track, a set of migration packages designed specifically to assist Avaya customers transition from their legacy system to a reliable, modern contact center. Continue reading NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center →

PRESS RELEASE: Confirmit, the leading global customer experience solutions provider for Customer Experience, Voice of the Employee, and Market Research launches Confirmit CompassTM, a comprehensive, five-stage VoC maturity model. Confirmit Compass is designed to advance the overall goals of effective customer experience management by helping companies understand the key stages of maturity in VoC programme development. Continue reading Confirmit Compass Guides Companies Along the Path of VoC Maturity →