A global survey into the practice of Employee Engagement has been launched by Cornerstone International Group, a world ranking executive search and leadership development organization. Reports indicate that up to 70 percent of employees are disengaged in the workplace, costing companies $450-550 billion every year. Continue reading Survey Probes Cost of Disengaged Employees
All posts by Sam Heggie-Collins
Solgari partners with OnDemand4U to bring cloud business communications to SMEs in DACH
Solgari, the global provider of the world’s first complete enterprise cloud business communications solution, has announced its partnership with OnDemand4U, a Microsoft partner specialising in implementing Microsoft Cloud solutions to SMEs. The partnership will enable OnDemand4U to offer Solgari’s business communication software services – specifically IP telephony, contact centre and web communication – to its extensive customer base in DACH. Continue reading Solgari partners with OnDemand4U to bring cloud business communications to SMEs in DACH
Veracity Networks Launches Cloud Contact Center Offering Powered By BroadSoft
BroadSoft announced that Veracity Networks, a facilities-based telecommunications provider, has selected the BroadSoft Business CC-One application to power its cloud contact center offering for business customers. CC-One is an omni-channel contact center solution that enables, and empowers, businesses to create exceptional customer service experiences, offering a smooth migration from legacy systems to a truly unified, analytics-driven solution. Continue reading Veracity Networks Launches Cloud Contact Center Offering Powered By BroadSoft
Award-Winning Contact Centre Carpeo Strengthens Sales Team With Mark Coleman
PRESS RELEASE: Award-winning Swindon-based Contact Centre Carpeo, has appointed a Business Development Director as it continues its growth and expands into new sectors. Continue reading Award-Winning Contact Centre Carpeo Strengthens Sales Team With Mark Coleman
Worldhotels Goes Global with ShoreTel and Interoute
PRESS RELEASE: ShoreTel® and Interoute announced their partnership serving international markets with ShoreTel Connect™ unified communications (UC) solutions deployed on Interoute’s Enterprise Digital Platform, a global privately connected cloud infrastructure. Continue reading Worldhotels Goes Global with ShoreTel and Interoute
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Gestcom, an outsourced contact center provider, has deployed PureCloud by Genesys, a cloud-based customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Gestcom uses PureCloud by Genesys to operate its client contact center staffed with 100 agents, who provide customer service, technical support, and sales for diverse companies in industries ranging from retail, hospitality, automobile and media. Continue reading Gestcom Deploys Genesys Cloud Solution for Customer Engagement