All posts by Sam Heggie-Collins

Technology

Altitude Announces New Lisbon Headquarters

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, has announced new headquarters in Lisbon. The company has moved its offices from the Miraflores district to the Lumiar neighborhood in Lisbon. The new address is Rua Frederico George, nº 37 A, Alto da Faia, 1600-468 Lisboa, Portugal. All contacts remain the same. Continue reading Altitude Announces New Lisbon Headquarters →

Technology

CallTower and Five9 Strategically Partner to Deliver a Virtual Contact Center

PRESS RELEASE: CallTower, an industry leading global unified communications (UC) and collaboration company announced a strategic partnership with Five9, a leading provider of cloud software for the enterprise contact center market. CallTower delivers the most advanced unified communications and collaboration solutions to enable people to easily connect. Continue reading CallTower and Five9 Strategically Partner to Deliver a Virtual Contact Center →

Who's Buying What?

CenturyLink wins $6 million GSA contract

PRESS RELEASE: CenturyLink recently won a contract to provide a hosted contact center and Voice over Internet Protocol service to the General Services Administration’s (GSA) Federal Acquisition Service (FAS). CenturyLink will provide the FAS with a hosted contact center that features expanding technology capabilities, a variety of secure interfaces that can be integrated with other systems and proper redundancy for a call system than handles approximately 800,000 inbound and outbound calls annually. Continue reading CenturyLink wins $6 million GSA contract →

Acquisitions & Mergers

Mastercard Enhances Security of the Internet of Things with the Acquisition of NuData Security Inc.

PRESS RELEASE: Mastercard announced it has entered into an agreement to acquire NuData Security, a global technology company that helps businesses prevent online and mobile fraud using session and biometric indicators. The Internet of Things is creating a more digitally-driven and digitally-connected world, with an estimated 50 billion smart devices to be in use across the globe by 2020. Continue reading Mastercard Enhances Security of the Internet of Things with the Acquisition of NuData Security Inc. →

Chatbot

E.ON introduces ‘Sam’: an innovative new solution that brings control and convenience to people moving home

PRESS RELEASE: E.ON has launched what is believed to be the energy industry’s first ever online ‘chatbot’ service specifically designed to offer customers a smarter solution to help them manage their energy accounts when they’re moving home. Continue reading E.ON introduces ‘Sam’: an innovative new solution that brings control and convenience to people moving home →