Genesys® recognised its top performing partners during the annual Genesys APAC Partner conference held Feb. 20-22 at the Gold Coast, Australia. Continue reading Genesys Asia Pacific Partners Recognised for Outstanding Achievements at APAC Partner Conference
All posts by Sam Heggie-Collins
Confirmit Receives 2017 CUSTOMER Magazine Product of the Year Award
PRESS RELEASE: Confirmit announced that TMC, a global, integrated media company, has named Confirmit Horizons a 2017 CUSTOMER Product of the Year Award winner for the eighth consecutive year. Continue reading Confirmit Receives 2017 CUSTOMER Magazine Product of the Year Award
Speaking your customer’s language
Usain Bolt ran 100m in 9.58 seconds. This world record made him a household name sparking global media interest. This news required little translation, it spoke clearly to everyone. As it turns out, people like ‘fast’, especially in terms of customer communications. In the age of digital technology, waiting patiently for a response no longer feels acceptable. Customers want rapid, yet tactile, communication in their own language. Continue reading Speaking your customer’s language
Research finds lack of human interaction loses customers
To test whether forsaking all human interaction in favour of total automation is really a cost-effective silver-bullet solution, Yonder Digital Group commissioned research among UK consumers and found that an overwhelming 87% report they tend to stay more loyal and increase their business with companies who offer a real person to talk to at the right stage of their customer journey. Continue reading Research finds lack of human interaction loses customers
Happy employees equal happy customers
Tom Goodmanson, President and CEO of Calabrio discusses why more and more companies are realising that the key to return customers is happy employees… Continue reading Happy employees equal happy customers
Aeriandi Study Highlights UK Financial Institutions are Unprepared for MiFID II Legislation and Unaware of Extent of Penalties
PRESS RELEASE: A study of IT managers and decision makers and Risk & Compliance managers within UK financial services businesses, reveals a lack of preparation and understanding of the requirements of MiFID II legislation due to come into force in January 2018. Continue reading Aeriandi Study Highlights UK Financial Institutions are Unprepared for MiFID II Legislation and Unaware of Extent of Penalties