PRESS RELEASE: Verint® announced that Moray Council extended its investment and is implementing additional digital first capabilities from its Engagement Management™ suite. Among these are the software’s “myaccount” customer portal and search functionality. Moray Council currently uses the Verint solution to support its “Moray Connected” initiative, which enables citizens to manage their council services simply, safely and when convenient for them. Continue reading Moray Council Expands Use of Verint Solutions to Help Citizens More Easily Manage Their Council Services
All posts by Sam Heggie-Collins
PwC select Thunderhead to deliver customer engagement for the PwC Suite
PRESS RELEASE: Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub has been selected by PwC. PwC is launching PwC Suite – a brand new service created to deliver knowledge and insight to Tax, HR and Legal professionals that can be accessed on a 24/7 basis. Thunderhead’s ONE is a cloud-based customer engagement platform that surfaces unique customer insight and journey behaviour in real-time. Continue reading PwC select Thunderhead to deliver customer engagement for the PwC Suite
The gentle touch is the key to CRM success says Aquarium Software
PRESS RELEASE: Contact centre management software expert, Aquarium Software, says intelligent integration of Customer Relationship Management (CRM) into all communication streams is the key to making complaints a thing of the past, and improving the all important customer journey. Continue reading The gentle touch is the key to CRM success says Aquarium Software
Noetica Founder Presented with CEO of the Month Award by Corporate Vision Magazine
PRESS RELEASE: Noetica – the call centre technology company announced that its Founder and CEO, Danny Singer has been awarded the CEO of the Month Award by Corporate Vision (CV) Magazine. This latest accolade has been received as Noetica celebrates its 20th anniversary in 2017 and as the company kicks-off its campaign to champion responsible outbound dialling, in light of the new Ofcom regulations that came into force on 1st March. Continue reading Noetica Founder Presented with CEO of the Month Award by Corporate Vision Magazine
Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation
PRESS RELEASE: Tech Mahindra has selected Jacada, a leading international provider of digital customer experience technology, to accelerate the digital transformation of customer operations for clients across industries. Jacada’s digital customer experience technology helps in simplifying interactions between businesses and their customers. Continue reading Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation
ShoreTel Summit Enables Georgia Tourism to Improve Customer Service
PRESS RELEASE: ShoreTel® announced that Georgia Tourism is relying on ShoreTel Summit™ to improve customer service and response times. With an IVR application built on Summit, Georgia Tourism has the ability to roll overflow calls to alternate offices and receive voicemail-to-email notifications during and after visitor center hours. Continue reading ShoreTel Summit Enables Georgia Tourism to Improve Customer Service