PRESS RELEASE: Wilmac, the premier global provider of sales, professional services, and support for the world’s most widely used recording technologies, has announced the formation of a strategic partnership with Cognia, a worldwide leader in cloud-based Mobile Compliance Recording and archiving, to offer multimedia capture, archiving, search, and analytics on a single, global cloud platform-as-a-service. Continue reading Wilmac Partners with Cognia to Offer Cloud-Based Unified Communications Solutions, Including Mobile Recording and Archiving Services
All posts by Sam Heggie-Collins
Consumers want more retail apps to incorporate AI and AR
PRESS RELEASE: Retailers need to embrace next generation technology such as artificial intelligence (AI) and augmented reality (AR) if they want shoppers to continue using their apps, new research has found. The study found that nearly 30% of consumers would like to see more innovation in mobile apps, so that they provide a better, more personalised shopping experience. Shoppers surveyed said they would be more likely to download a retail app if it featured technology that helped them to make a buying decision, or let them preview products before purchasing them. Continue reading Consumers want more retail apps to incorporate AI and AR
One in five customers choose service providers based solely on perks and benefits
PRESS RELEASE: A fifth of UK consumers choose everyday service providers – such as mobile phone, utilities and broadband companies – solely based on the perks and benefits they offer, according to new research from Echo Managed Services. The research, based on a nationally-representative sample of 1,000 UK adults, revealed that a quarter of all consumers are significantly impacted by the perks and benefits offered by businesses, with around one in five remaining loyal to a provider for this reason. Continue reading One in five customers choose service providers based solely on perks and benefits
Working 9 to 5: what a way to earn a living!
PRESS RELEASE: WorkRush 9 to 5, a new light-hearted Workforce Management game set in a busy office environment, has been officially launched by the pioneers in back office workforce optimisation software, eg solutions. The pioneering game was originally developed as a result of eg’s first ever Hackathon in 2015, and is the first in a series of games being planned throughout the year under the brand of WorkRush. Continue reading Working 9 to 5: what a way to earn a living!
Qantas launches chat bot concierge to give customers travel inspiration
PRESS RELEASE: Qantas has launched Qantas Concierge, a Facebook Messenger bot that gives customers personalised travel inspiration. The launch of the bot is part of Qantas’ strategy to give customers faster responses and more relevant information through easily accessible channels. Kristin Carlos, Qantas Head of Digital and Entertainment said Qantas Concierge will be an evolution of the airlines customer communications, boosting Qantas’ presence on a hugely popular social media platform while offering immediate travel solutions. Continue reading Qantas launches chat bot concierge to give customers travel inspiration
The Rockport Group Steps into the Future with Fuze for Voice, Video, and Collaboration
PRESS RELEASE: Fuze, the leading cloud-based communications solution for the modern global enterprise announced it has been selected by The Rockport Group, a leader in men’s and women’s footwear since 1971, to future-proof its voice, video, and collaboration needs. With Fuze, The Rockport Group implements a truly unified communications (UC) platform for its 2,000+ employees globally. Continue reading The Rockport Group Steps into the Future with Fuze for Voice, Video, and Collaboration