NICE announced that its CXone MPower AI hyper platform managed a record number of automated customer interactions during the Black Friday and Cyber Monday holiday weekend, as businesses worldwide leaned into automation to meet soaring shopper demands. Continue reading NICE reports 80% YOY increase in digital interactions for retailers over Black Friday
All posts by Sam Heggie-Collins
Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation
Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused solutions, together with Konecta, a global leader in CX and digital services, announced a strategic alliance that will create and accelerate true AI-powered value worldwide. Continue reading Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation
Great Southern Bank reduced Customer Wait Times with NICE CXone Mpower
NICE announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve complete end-to-end automation and set a new standard for customer service efficiency in banking. Continue reading Great Southern Bank reduced Customer Wait Times with NICE CXone Mpower
Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences
At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, AWS’s cloud contact centre solution. Continue reading Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences
RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support
RingCentral announced that it has enhanced its Zendesk integration with the launch of Zendesk Talk Partner Edition for RingEX™. Continue reading RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support
Markerstudy Group embraces AI to drive contact centre innovation and excellence
Markerstudy Group, a group of brands specialising in motor insurance products and complementary services, has modernised its contact centre technology to enable it to handle growing call volumes and better support its team. Continue reading Markerstudy Group embraces AI to drive contact centre innovation and excellence