Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform announced that it is partnering with Alorica Inc., a global leader in customer experience solutions. Continue reading Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution
All posts by Sam Heggie-Collins
Aivo’s Conversational AI Bot Now Available on Genesys AppFoundry
The use of artificial intelligence (AI) is rapidly advancing in the corporate sector, raising productivity by up to 40%. Increasingly, companies are making it a priority for employees and new automated technology to work in harmony. Continue reading Aivo’s Conversational AI Bot Now Available on Genesys AppFoundry
LogMeIn Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular Messaging Apps
LogMeIn announced it is making it easier than ever for customers to engage with businesses on the messaging applications they prefer to use. Bold360’s latest release helps businesses transform contact centres by offering always-on, scalable, and best-in-class customer engagement on the most popular global messaging channels including WhatsApp, WeChat, Facebook Messenger, and SMS Text. Continue reading LogMeIn Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular Messaging Apps
Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions
An affiliate of Warburg Pincus, a global private equity firm focused on growth investing, and Vivtera, a global business process management (“BPM”) and transformation partner, today announced the acquisition of Arise Virtual Solutions (“Arise”), a leading provider of business process services from the previous investor, Strait Lane Capital Partners (“Strait Lane”). Financial terms of the transaction were not disclosed. Continue reading Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions
Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation
NICE announced that a leading multinational telecommunications corporation has introduced NICE Robotic Process Automation (RPA) across its pan-India operations as part of a post-merger consolidation. Continue reading Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation
Online University Makes Education Personal and Boosts User Experience with Genesys Cloud
Western Governors University (WGU), a leading online education provider, has improved interactions between students and faculty, increased productivity, and saved costs since implementing Genesys Cloud. Continue reading Online University Makes Education Personal and Boosts User Experience with Genesys Cloud