Sprinklr announced Sprinklr Live Chat, a customer service capability that helps businesses provide immediate support to visitors on their website and mobile applications. Users can automatically assign incoming chats to available agents or enable chatbots with artificial intelligence that can answer standard queries. Continue reading Sprinklr Launches Live Chat for Fast, Personalized Customer Support
All posts by Sam Heggie-Collins
RichRelevance Announces Plans to Consolidate Business With Manthan Software
RichRelevance, the global leader in Experience Personalization announced that the company has signed a series of strategic partnership agreements with Manthan Software for a joint go-to-market and have set a path towards consolidating their category-leading businesses in the coming year, in compliance with applicable regulations. Manthan is a global leader in cloud analytics for consumer-facing businesses. Continue reading RichRelevance Announces Plans to Consolidate Business With Manthan Software
Dynamic Yield named Personalization Engine of the Year in 2019 Rele Awards
Dynamic Yield, the AI-Powered Personalization Anywhere™ platform announced it has received a 2019 Rele Award for Personalization Engine of the Year by Personalization ONE. Continue reading Dynamic Yield named Personalization Engine of the Year in 2019 Rele Awards
Home or away: contact centre location choices
Join Samsung UK and Ember at a round-table discussion, hosted by Teleperformance on 21 November 2019, on offshoring and homeworking as contact centre location options. Continue reading Home or away: contact centre location choices
OneCause raises bar for customer service with Talkdesk cloud contact centre
Talkdesk® announced OneCause, a leader in mobile and social fundraising, has moved its customer service operations to Talkdesk. OneCause, a five-time Stevie® Award winner for excellence and innovation in Customer Service, chose Talkdesk Enterprise Cloud Contact Center to improve its customer experience and overall efficiency with cloud flexibility, enhanced reporting, and an easy-to-use solution for its agents. Continue reading OneCause raises bar for customer service with Talkdesk cloud contact centre
American Electric Power Selects Medallia to Optimize Customer & Employee Journeys
Medallia, the global leader in experience management announced American Electric Power (AEP) has selected Medallia Experience Cloud to help achieve its vision of becoming a customer experience leader. Continue reading American Electric Power Selects Medallia to Optimize Customer & Employee Journeys