Salesforce, the global leader in CRM, announced that for the eleventh consecutive year, Gartner, Inc. has positioned Salesforce as a Leader in its Magic Quadrant for CRM Customer Engagement Center. Continue reading Salesforce Recognized as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Center
All posts by Sam Heggie-Collins
Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report
Freshworks Inc., a global innovator in customer engagement software, announced that its Freshdesk software has been designated as Customers’ Choice in the inaugural publication of Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market. Continue reading Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report
Hexaware leapfrogs its Customer Experience Transformation business with the acquisition of Mobiquity
Hexaware Technologies Ltd, one of India’s fastest growing IT Consulting firms, announced the acquisition of Mobiquity Inc for a total consideration of ~ $182 million. Mobiquity creates awesome digital products for some of the most well-known brands in the world, such as Amazon Web Services, Rabobank, Philips, Wawa, Backbase and Otsuka. Continue reading Hexaware leapfrogs its Customer Experience Transformation business with the acquisition of Mobiquity
Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service
Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring the importance of providing exceptional service and the ultimate cost to those companies that fail – customer defection. Continue reading Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service
PCI-PAL Continues Execution of Channel Strategy with Key Partnership Contract Wins
PCI-PAL PLC, the secure payments provider to contact centres, is pleased to announce it has signed a global extension to its UK reseller contract with leading CCaaS and UCaaS vendor, 8×8 Inc. This agreement builds on the Company’s existing relationship with 8×8 in the UK. Continue reading PCI-PAL Continues Execution of Channel Strategy with Key Partnership Contract Wins
Gartner Reveals 75% of Organizations Surveyed Increased Customer Experience Technology Investments in 2018
Three-quarters of organizations surveyed by Gartner, Inc. increased customer experience (CX) technology investments in 2018. Customer analytics continues to be one of the biggest investments, with 52% intending to increase funding in 2019, focusing on customer journey analysis, customer needs analysis, voice of the customer (VoC) and digital marketing. Continue reading Gartner Reveals 75% of Organizations Surveyed Increased Customer Experience Technology Investments in 2018