Zendesk announced the expansion of Answer Bot across all web and mobile channels, allowing companies to provide always-on support and faster responses for consumers with AI-powered self-service. Continue reading Zendesk Announces New Self-service Experiences With Expanded AI-powered Solutions →

Zendesk introduced Zendesk Duet to provide businesses with the freedom and flexibility to break down company silos and unite customer-facing teams to create cohesive experiences pre- and post-sale. Duet brings the power of Zendesk Sell and Support together in one combined offering to help businesses operate their sales and service teams freely without constraints. Continue reading Zendesk Introduces Zendesk Duet to Unite Sales and Service for More Connected Customer Experiences →

Genesys® introduced new orchestration capabilities powered by Genesys AI that connect native and third-party technologies to enable the most comprehensive customer journey management available today. Continue reading Genesys AI Unlocks Better, Faster, Hyper-Personalized Customer Engagement →

Nuance announced Forrester Research has identified the company as a Leader in “The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019” report1. Nuance was recognized in the report for enabling “mission-critical, enterprise-grade, conversational AI,” and Forrester notes, “Nuance’s [customer] references collectively agreed that its conversational AI deployments have markedly improved their customers’ experiences.” Continue reading Top Independent Research Firm Names Nuance a Leader in Conversational AI for Customer Service →