Intent HQ, the privacy-first Customer AI platform, announced that it has merged with the Edge AI customer engagement platform, Anagog. The merger will extend Intent HQ’s capability to the edge, and provide clients and AI agents access to a unique source of insight to create more relevant and personalised interactions. Continue reading Intent HQ Merges with Anagog to Advance Generative AI for Personal Relevance
Category Archives: Acquisitions & Mergers
ISG Acquires Ventana Research, a Leading Software Industry Analyst Firm
Information Services Group (ISG), a leading global technology research and advisory firm, announced it has acquired Ventana Research, a leading technology research firm specializing in coverage of the $800 billion software industry. Continue reading ISG Acquires Ventana Research, a Leading Software Industry Analyst Firm
Private equity fund, Teleo Capital, merges SharpenCX and Plum Voice to create the Contact Center of Tomorrow
Teleo Capital announced that it will merge Sharpen Technologies, a leading provider of cloud-based contact centre software, and Plum Voice, a recognized leader in AI-powered voice-based customer interaction technology. Continue reading Private equity fund, Teleo Capital, merges SharpenCX and Plum Voice to create the Contact Center of Tomorrow
Gemspring Capital Acquires InflowCX and Combines with Portfolio Company Amplix
Gemspring Capital, a middle-market private equity firm, is pleased to announce that an affiliate has acquired InflowCX, a provider of strategic advisory, deployment, and managed services for contact centre, customer experience and unified communications solutions, and will combine it with existing Gemspring portfolio company Amplix, a provider of technology advisory services and software. Continue reading Gemspring Capital Acquires InflowCX and Combines with Portfolio Company Amplix
Momentum Announces Definitive Agreement to Acquire G12 Communications
Momentum, a leading global provider of managed services and next-gen managed network solutions, announced it has entered a definitive agreement to acquire G12 Communications, a Seattle-based provider of voice-enabled and Operator Connect Microsoft Teams solutions. Continue reading Momentum Announces Definitive Agreement to Acquire G12 Communications
NICE to acquire LiveVox
NICE and LiveVox announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. Continue reading NICE to acquire LiveVox