SharpenCX, a leader in AI-driven contact centre solutions, announced its merger with Ytel, Inc., a California-based provider of cloud communications and contact centre software. Continue reading SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform
Category Archives: Acquisitions & Mergers
UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyse Customer Data at Scale
UJET, a leader in AI-powered contact centre innovation, announced the acquisition of Spiral, a conversational analytics and AI company specializing in deep customer feedback and interaction intelligence. Continue reading UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyse Customer Data at Scale
Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader
Odigo, a European leader in Contact Centre as a Service (CCaaS) solutions and a pioneer in Customer Experience as a Service (CXaaS) in Europe, announces the acquisition of Akio. Supported by Seven2, Odigo’s majority shareholder since 2020, this transaction is fully aligned with Odigo’s mission: to improve the effectiveness of interactions between brands and their customers. Continue reading Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader
Automation Anywhere Acquires Aisera
Automation Anywhere, the leading provider of Agentic Process Automation (APA) and agentic solutions, announced it has acquired Aisera, the leading provider of agentic solutions for autonomous IT. Continue reading Automation Anywhere Acquires Aisera
CCI Acquires AviaContact
CCI, a leading Business Process Outsourcing (BPO) and customer experience provider, announced the strategic acquisition of AviaContact, a Europe-based specialist in Travel and Leisure customer engagement solutions. Continue reading CCI Acquires AviaContact
Capacity Acquires Creovai to Bridge Agent Guidance and Automation Gap
Capacity, the AI-powered support automation platform for Contact Centres, has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity’s conversation intelligence capabilities, providing clients with a unified platform for optimizing both virtual and live agent interactions. Continue reading Capacity Acquires Creovai to Bridge Agent Guidance and Automation Gap