Odigo, a European leader in Contact Centre as a Service (CCaaS) solutions and a pioneer in Customer Experience as a Service (CXaaS) in Europe, announces the acquisition of Akio. Supported by Seven2, Odigo’s majority shareholder since 2020, this transaction is fully aligned with Odigo’s mission: to improve the effectiveness of interactions between brands and their customers. Continue reading Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader
Category Archives: Acquisitions & Mergers
Automation Anywhere Acquires Aisera
Automation Anywhere, the leading provider of Agentic Process Automation (APA) and agentic solutions, announced it has acquired Aisera, the leading provider of agentic solutions for autonomous IT. Continue reading Automation Anywhere Acquires Aisera
CCI Acquires AviaContact
CCI, a leading Business Process Outsourcing (BPO) and customer experience provider, announced the strategic acquisition of AviaContact, a Europe-based specialist in Travel and Leisure customer engagement solutions. Continue reading CCI Acquires AviaContact
Capacity Acquires Creovai to Bridge Agent Guidance and Automation Gap
Capacity, the AI-powered support automation platform for Contact Centres, has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity’s conversation intelligence capabilities, providing clients with a unified platform for optimizing both virtual and live agent interactions. Continue reading Capacity Acquires Creovai to Bridge Agent Guidance and Automation Gap
Qualtrics to acquire Press Ganey Forsta to Advance AI-Powered Experience Management
Qualtrics, the creator of and a leader in the experience management (XM) category, announced it has signed a definitive agreement to invest $6.75 billion to acquire Press Ganey Forsta, a leading provider of experience measurement and data analytics. Continue reading Qualtrics to acquire Press Ganey Forsta to Advance AI-Powered Experience Management
Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence
Alchemer, a global leader in customer experience and feedback technology, announced the acquisition of Chatmeter, the leading AI-powered customer intelligence platform for multi-location businesses. Continue reading Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence