26North Partners LP (“26North”) announced that its affiliates have entered into a definitive agreement to acquire Intermedia Intelligent Communications (“Intermedia”), a leading global provider of AI-powered cloud communications, collaboration and customer engagement solutions, from funds managed by Madison Dearborn Partners. Continue reading 26North to acquire cloud communications firm Intermedia
Category Archives: Acquisitions & Mergers
Netzon Group Expands with Acquisition of CPM CX Centre
Netzon Group announced the acquisition of CPM CX Centre Business unit, taking an important step in strengthening its position as a global provider of customer experience solutions. Continue reading Netzon Group Expands with Acquisition of CPM CX Centre
Capita to sell Private Sector Contact Centre Business to Inspirit Capital
Capita plc announces that it has agreed to sell its private sector contact centre1 business to Inspirit Capital. This is a continuation of the strategic simplification of the Group, focusing on areas where we deliver complex, differentiated middle and back-office services in large growing markets where demand for technology-enabled transformation is accelerating. Continue reading Capita to sell Private Sector Contact Centre Business to Inspirit Capital
Charterhouse Expands AI & CX Capabilities with Acquisition of Teleware Brand and Intellectual Property
Charterhouse announced that it has acquired the Teleware brand and intellectual property rights. The Teleware brand is renowned for its advanced AI agent and customer experience (CX) solutions, built natively for Microsoft Teams. Continue reading Charterhouse Expands AI & CX Capabilities with Acquisition of Teleware Brand and Intellectual Property
Zendesk announces intent to acquire Forethought, a leading AI agent platform
Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into a definitive agreement to acquire Forethought. Continue reading Zendesk announces intent to acquire Forethought, a leading AI agent platform
Corporate Name Announced for Combined Verint–Calabrio Organization
Verint®, The CX Automation Company™, today announced the organization formed through the recent Verint–Calabrio® transaction will move forward under a single corporate name: Verint. Continue reading Corporate Name Announced for Combined Verint–Calabrio Organization