Zendesk, announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. Continue reading Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Category Archives: Acquisitions & Mergers
Cyara Acquires CentraCX Adding Voice of the Customer to Customer Experience Transformation Solutions
Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced its acquisition of CentraCX, a comprehensive SaaS-based Voice of the Customer (VOC) solution, designed specifically for the contact centre. Continue reading Cyara Acquires CentraCX Adding Voice of the Customer to Customer Experience Transformation Solutions
Lightico Acquires Vizolution as Demand Booms for Digital Customer Completion
Lightico, market-leading provider of digital customer interactions, announced its acquisition of Europe’s leading customer experience technology provider, Vizolution, which positions the joint company as the global leader in B2B2C Digital Completion for the financial services and telecom industries. Continue reading Lightico Acquires Vizolution as Demand Booms for Digital Customer Completion
Intouch Insight Signs a Letter of Intent to Acquire a Customer Experience Measurement Company
Intouch Insight Ltd. (“Intouch” or the “Company”) announces that on June 2nd it signed a non-binding Letter of Intent (“LOI”) to purchase all outstanding shares of an arm’s length North American customer experience measurement company (the “Vendor”), subject to TSX Venture Exchange approval (the “Acquisition”). Continue reading Intouch Insight Signs a Letter of Intent to Acquire a Customer Experience Measurement Company
Unbabel Acquires Bablic to Further Transform Translation into High Value Enabler for Global Businesses and Revolutionize Website Translation
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer experience at scale, announced its acquisition of Bablic, the cloud-based solution supporting all localization and translation management requirements of websites and web applications. Continue reading Unbabel Acquires Bablic to Further Transform Translation into High Value Enabler for Global Businesses and Revolutionize Website Translation
Consortium led by Symphony Technology Group Completes Acquisition of Momentive Global
Momentive, the maker of SurveyMonkey, announced the completion of its acquisition by an investor consortium led by Symphony Technology Group (STG) in an all-cash transaction valued at approximately $1.5 billion. Continue reading Consortium led by Symphony Technology Group Completes Acquisition of Momentive Global