Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, announced its acquisition of industry-leading conversational AI testing company QBox. Continue reading Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox
Tag Archives: Cyara
Cyara Acquires CentraCX Adding Voice of the Customer to Customer Experience Transformation Solutions
Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced its acquisition of CentraCX, a comprehensive SaaS-based Voice of the Customer (VOC) solution, designed specifically for the contact centre. Continue reading Cyara Acquires CentraCX Adding Voice of the Customer to Customer Experience Transformation Solutions
Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training and Testing
Cyara announced its integration of OpenAI’s GPT-3, which will accelerate the generation of training and testing data for Cyara Botium, the company’s one-stop solution for comprehensive, automated chatbot and conversational AI CX testing and assurance. Continue reading Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training and Testing
Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance
Cyara, the creator and leader of the Customer Experience (CX) Assurance category, announced its acquisition of industry-leading global communication testing company Spearline, headquartered in Ireland. Continue reading Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance
New survey finds chatbots are still falling short of consumer expectations
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online. Continue reading New survey finds chatbots are still falling short of consumer expectations
Cyara Accelerates Growth With Senior Global Appointments
Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, has appointed Max Lipovetsky to the role of VP Products and Russ Hellmann to VP Growth Marketing, as it accelerates its global foothold. Continue reading Cyara Accelerates Growth With Senior Global Appointments