Tag Archives: Cyara

Cyara Acquires CentraCX Adding Voice of the Customer to Customer Experience Transformation Solutions

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced its acquisition of CentraCX, a comprehensive SaaS-based Voice of the Customer (VOC) solution, designed specifically for the contact centre. Continue reading Cyara Acquires CentraCX Adding Voice of the Customer to Customer Experience Transformation Solutions

Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training and Testing

Cyara announced its integration of OpenAI’s GPT-3, which will accelerate the generation of training and testing data for Cyara Botium, the company’s one-stop solution for comprehensive, automated chatbot and conversational AI CX testing and assurance. Continue reading Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training and Testing

New survey finds chatbots are still falling short of consumer expectations

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online. Continue reading New survey finds chatbots are still falling short of consumer expectations