Cyara announced that TMC, a global, integrated media company, has named Cyara a 2018 Contact Center Technology Award winner, presented by CUSTOMER Magazine. The Cyara CX Assurance Platform helps companies accelerate customer experience (CX) development, increase quality across digital and voice channels, and assure the quality of customer journeys from beginning to end. Continue reading Cyara Receives 2018 Contact Center Technology Award from CUSTOMER Magazine
Tag Archives: Cyara
Cyara Expands Leadership Team After 70% Year-on-Year Growth
PRESS RELEASE: Cyara, the market-leading provider of omnichannel customer experience testing and monitoring solutions, today announced the appointment of five new senior management members. The appointments come after Cyara experienced a 70% year-on-year growth in its SaaS product sales. Continue reading Cyara Expands Leadership Team After 70% Year-on-Year Growth
Cyara Launches Leading-Edge Call Recording Validation Platform
PRESS RELEASE: Cyara, the market leader of omnichannel customer experience testing and monitoring solutions announced it has added its Call Recording Validation (“CRV”) to the award-winning Cyara Platform. CRV provides organizations with the validation that their call recording software is operational on all calls, that the quality meets client standards, and that the recordings can be retrieved whenever needed. Continue reading Cyara Launches Leading-Edge Call Recording Validation Platform
Cyara Unveils World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting
PRESS RELEASE: Cyara, the market-leading provider of an omnichannel CX agility platform announced the new Cyara Mobile App, which allows you to monitor your customer experience and triage production-impacting incidents anytime, anywhere. Continue reading Cyara Unveils World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting
Lost Calls No More: Cyara Delivers Unique Call Recording and Analysis Technology
PRESS RELEASE: Reliable service call recording is no longer a matter of chance. Cyara now offers an alternative. With Cyara’s new Agent Call Recording product, businesses can now test for the existence and quality of a call’s recording in their database and are thereby able to more tightly manage the quality of customer service and adhere to cross-industry compliance standards. Continue reading Lost Calls No More: Cyara Delivers Unique Call Recording and Analysis Technology
Swisscom Is Investing in the Future of Customer Experience Monitoring
PRESS RELEASE: Cyara announced that along with their expert partner, CX-Innovations, they are working with Swisscom, Switzerland’s largest telecommunications and information services company, on a project that invests in the future of customer experience by implementing proactive monitoring and significantly reducing the go-to-market time for existing and new services. Continue reading Swisscom Is Investing in the Future of Customer Experience Monitoring
Cyara Adds Human Resources Director and Acquires New Office Space in Response to Rapid Global Growth
PRESS RELEASE: Cyara announced that Lisa Dedrick has been added as the company’s first Director of Human Resources. Lisa has over a dozen years of experience helping companies in the Silicon Valley find and employ top talent and was most recently Director of Human Resources at Shipwire Inc., an Ingram Micro Company. Lisa earned a Masters HR Certification in Human Resources Management and Services (MSHR) from Cornell University. Continue reading Cyara Adds Human Resources Director and Acquires New Office Space in Response to Rapid Global Growth
Cyara Named as One of APAC CIOoutlook’s 25 Most Promising QA/Testing Solutions in 2015
PRESS RELEASE: Cyara announced that it has been chosen by APAC CIOoutlook as one of the 25 Most Promising QA/Testing Solution Providers for 2015. Continue reading Cyara Named as One of APAC CIOoutlook’s 25 Most Promising QA/Testing Solutions in 2015
Cyara Launches the World’s First Automated IVR Mapping Software
PRESS RELEASE: Cyara announced the launch of Cyara Crawler today, the world’s first automated software that explores, maps and documents interactive voice response (IVR) applications and creates Cyara test cases. Cyara Crawler replaces manually-intensive processes with automation and slashes time and cost to bring new customer experience (CX) capability to the market. Crawler’s functionality is particularly significant given the frequent need to make changes to IVR applications to improve the customer experience. Continue reading Cyara Launches the World’s First Automated IVR Mapping Software
SpeechStorm and Cyara Collaborate on Customer Experience Testing
PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm has collaborated with automated customer experience testing software provider, Cyara to develop ‘S-Connect for Cyara’. The new product leverages the power and capabilities of both SpeechStorm’s and Cyara’s respective platforms to generate customer experience test cases for Interactive Voice Response (IVR) call flows directly from SpeechStorm calls. Continue reading SpeechStorm and Cyara Collaborate on Customer Experience Testing