Uniphore, the leader in conversational AI and automation announced that it has acquired Hexagone, which fuses various voice, visual and text-based data to provide AI-derived insights to help better understand human behaviour. Continue reading Uniphore Acquires France-based Hexagone
Category Archives: Acquisitions & Mergers
Vervent Expands Contact Centre Offerings With Smiles on Demand Acquisition
Vervent announced the acquisition of Smiles on Demand, a high-performance BPO organization in the Philippines, today, taking another step in continuing to expand their highly successful contact centre and servicing business. Continue reading Vervent Expands Contact Centre Offerings With Smiles on Demand Acquisition
Uniphore Acquires UK-Based Red Box
Uniphore, a leader in conversational AI and automation announced it has acquired Red Box, the leading open enterprise platform for capturing voice, screen and metadata from conversations. Continue reading Uniphore Acquires UK-Based Red Box
ITA Group Acquires HTK Limited to Enhance Customer Loyalty & Engagement Technology Capabilities
ITA Group, a global leader in corporate engagement solutions, has announced its acquisition of HTK Limited, a leading cloud-based software-as-a-service (SaaS) provider. Together, the companies can offer a custom-crafted customer loyalty and engagement solution for every client. Continue reading ITA Group Acquires HTK Limited to Enhance Customer Loyalty & Engagement Technology Capabilities
SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
SupportLogic, the world’s first Support Experience (SX™) management platform, is announcing the acquisition of Emtropy Labs, Inc., a provider of technology that automates quality assurance (QA) for enterprise support centres. Continue reading SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
Mitel Enters Exclusive Negotiations with Atos to Acquire its Unified Communications & Collaboration Business (Unify)
Mitel, a global leader in business communications, announced it has entered exclusive negotiations with Atos to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services businesses (CCS) of the Atos group. Continue reading Mitel Enters Exclusive Negotiations with Atos to Acquire its Unified Communications & Collaboration Business (Unify)