Waterfield Tech, a leading global customer engagement solutions provider, announced its new suite of generative AI solutions. This innovative offering enables contact centre leaders to build on the promise of AI in their organizations with low risk and affordable cost to improve the customer experience. Continue reading Waterfield Tech Introduces New Suite of Generative AI Solutions to Accelerate the AI-First Contact Centre →

Waterfield Tech, a leading global customer engagement solutions provider, announced the launch of its Impact Analysis program, a new prescriptive engagement aimed at helping clients address inefficiencies across the contact centre and capitalize on digital transformation opportunities. Continue reading Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Centre →

Waterfield Tech, a leading global customer engagement solutions provider, announced the launch of Ascend, a first-of-its-kind subscription service that helps organizations lower their cloud migration cost while driving long-term CX and business value. Continue reading Waterfield Tech Launches Ascend Solution to Streamline CX Value for Organizations →