Waterfield Tech, a leading global customer engagement solutions provider, announced it has acquired Omaha-based IT and telecommunications company Dice Communications.
The acquisition brings complementary services that broaden Waterfield Tech’s solution portfolio and new, value-added services for existing customers to drive efficiencies and positive financial impacts in the contact centre environment.
Dice Communications offers a range of IT solutions, including networking, security infrastructure, wireless LAN infrastructure, Disaster Recovery as a Service, and IT managed services. The organization has proven expertise in providing IT resources to more than 2,000 customers across various industries, including state and local government, education, county government, healthcare and transportation.
“We are excited to continue our growth momentum into 2023 and welcome Dice Communications into the Waterfield Tech fold,” said Steve Kezirian, CEO at Waterfield Tech. “Dice’s solutions, combined with its deep telecommunications industry background, are a perfect fit for our company and customers. With our continued expansion and the new services we’re gaining through acquisitions, Waterfield Tech is perfectly positioned to provide the innovative contact centre solutions our customers need to create the best customer experiences as well as drive efficiency and effectiveness for their organizations.”
“The team at Dice Communications enthusiastically looks forward to becoming a part of Waterfield Tech,” said Zach Dice, CEO, Dice Communications. “The strong alignment of our company cultures and wealth of combined industry experience will undoubtedly lead to a successful collaboration for the business and greater value for our clients.”
About Waterfield Tech
Waterfield Tech transforms customer engagement for organizations worldwide. Operating across six continents, our employees leverage a consultative, platform-agnostic approach to design, build, and manage scalable, omnichannel customer experience solutions. Our breakthrough innovations in contact centre technology, automation (conversational AI), and workforce engagement reduce business costs, improve customer satisfaction, and help customers deploy a smarter utilization of the human workforce.
To learn more, visit waterfieldtech.com.
Visit Dice Communications at https://dicecommunications.com