Uniphore, a leader in conversational AI and automation announced it has acquired Red Box, the leading open enterprise platform for capturing voice, screen and metadata from conversations. Continue reading Uniphore Acquires UK-Based Red Box
Category Archives: Acquisitions & Mergers
ITA Group Acquires HTK Limited to Enhance Customer Loyalty & Engagement Technology Capabilities
ITA Group, a global leader in corporate engagement solutions, has announced its acquisition of HTK Limited, a leading cloud-based software-as-a-service (SaaS) provider. Together, the companies can offer a custom-crafted customer loyalty and engagement solution for every client. Continue reading ITA Group Acquires HTK Limited to Enhance Customer Loyalty & Engagement Technology Capabilities
SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
SupportLogic, the world’s first Support Experience (SX™) management platform, is announcing the acquisition of Emtropy Labs, Inc., a provider of technology that automates quality assurance (QA) for enterprise support centres. Continue reading SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
Mitel Enters Exclusive Negotiations with Atos to Acquire its Unified Communications & Collaboration Business (Unify)
Mitel, a global leader in business communications, announced it has entered exclusive negotiations with Atos to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services businesses (CCS) of the Atos group. Continue reading Mitel Enters Exclusive Negotiations with Atos to Acquire its Unified Communications & Collaboration Business (Unify)
Ardian acquires majority stake in Assist Digital
Ardian, a world-leading private investment house, has signed a binding agreement to acquire a majority stake of about 60% in Assist Digital, the fast-growing international company providing end-to-end customer experience services. Continue reading Ardian acquires majority stake in Assist Digital
Thoma Bravo and Sunstone Partners Complete Acquisition of UserTesting
UserTesting, Inc., a leader in video-based human insight, announced the completion of its acquisition by Thoma Bravo, a leading software investment firm, and Sunstone Partners, in an all-cash transaction valued at approximately $1.3 billion. Continue reading Thoma Bravo and Sunstone Partners Complete Acquisition of UserTesting