Capacity, the AI-powered support automation platform, announced the acquisition of Textel, a cloud-based texting platform. With the acquisition, Capacity will enhance the end-user customer experience by expanding its capabilities to include AI-powered SMS business texting features. Continue reading Capacity Acquires Textel to Enable Businesses With Conversational AI in SMS
Category Archives: Acquisitions & Mergers
Unbabel Acquires EVS Translations to Deliver Robust Multilingual Content Experiences
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer experience at scale, announced its acquisition of EVS Translations, a single-source translation supplier for all language requirements and market leader for premium human translations. Continue reading Unbabel Acquires EVS Translations to Deliver Robust Multilingual Content Experiences
MessageGears acquires mobile marketing leader Swrve
MessageGears, the leading customer engagement platform for big consumer brands, announced that it has acquired Swrve, the world’s premier mobile app marketing platform that helps enterprise brands deliver stunning mobile experiences for their customers. Continue reading MessageGears acquires mobile marketing leader Swrve
Startek® Enters Into Definitive Agreement to Sell Interest in Contact Center Company
Startek, Inc., a global customer experience (CX) solutions provider, announced that ESM Holdings Limited, an indirect wholly-owned subsidiary of the Company, has entered into a definitive share purchase agreement with Arabian Internet and Communications Services Company (Solutions) to divest its stake in Contact Center Company (CCC) to Solutions. Continue reading Startek® Enters Into Definitive Agreement to Sell Interest in Contact Center Company
Enghouse Systems to acquire Qumu expanding its SaaS Enterprise Video offering
Qumu Corporation, a leading provider of cloud-based enterprise video technology, and Enghouse Systems Ltd., a leading global provider of enterprise software solutions serving certain enterprise vertical markets, jointly announced the execution of a merger agreement by which Enghouse will acquire Qumu. Continue reading Enghouse Systems to acquire Qumu expanding its SaaS Enterprise Video offering
Alchemer Acquires Apptentive, Market-Leading Mobile Feedback Platform
Alchemer – a global leader in experience management and enterprise feedback technology – announced the acquisition of Apptentive, the industry leader in mobile feedback technology. Continue reading Alchemer Acquires Apptentive, Market-Leading Mobile Feedback Platform