Forsta, the global leader in customer experience (CX), employee experience (EX) and market research, announced it is combining capabilities with Rio SEO, the industry-leading local marketing platform for enterprise brands. Continue reading Forsta and Rio SEO Combine to Provide Technology Solutions Spanning the Entire Customer Journey
Category Archives: Acquisitions & Mergers
SAP Acquires Search-Driven Analytics Company Askdata
SAP announced that it has acquired Askdata, a startup focused on search-driven analytics. Continue reading SAP Acquires Search-Driven Analytics Company Askdata
Ericsson completes acquisition of Vonage
Ericsson has completed its acquisition of Vonage, supporting Ericsson’s strategy to leverage technology leadership to grow its mobile network business and expand into enterprise. The acquisition provides Ericsson with access to powerful building blocks to offer a full suite of communications solutions including, Communications Platform as a Service (CPaaS), UCaaS and CCaaS. Continue reading Ericsson completes acquisition of Vonage
MessageMedia extends customer reach with acquisition of Smooth Messenger
Leading global messaging provider MessageMedia has acquired Melbourne-based Smooth Messenger, a text messaging application that integrates with Zoho, a leading CRM platform. Continue reading MessageMedia extends customer reach with acquisition of Smooth Messenger
Medallia to Acquire Mindful, the Global Leader in Contact Centre Callback Technology
Medallia, the global leader in customer and employee experience, announced it has signed a definitive agreement to acquire Mindful, the leader in callback automation, from Alpine Investors, a people-driven private equity firm. Continue reading Medallia to Acquire Mindful, the Global Leader in Contact Centre Callback Technology
Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition
Sabio Group has enhanced its contact centre agent wellbeing offering following its acquisition of leading workplace mental health platform provider, People Matter. The digital customer experience (CX) transformation specialist announced completion of the acquisition today in a move that enriches its current intellectual property (IP). Continue reading Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition