Zendesk, a global leader in AI-powered service, announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time AWS partner. Continue reading Zendesk to Acquire Local Measure, Expanding AI-Powered Voice
Category Archives: Acquisitions & Mergers
Smarsh Acquires CallCabinet
Smarsh®, the global leader in communications data and intelligence, announced that it has acquired CallCabinet, a pioneer in cloud-native compliance call recording and analytics technology. Continue reading Smarsh Acquires CallCabinet
Directors Club Acquires The Contact Centre Foundation
Directors Club, the pan-EMEA business leadership community, has announced the acquisition of the Contact Centre Foundation (CCF), a leading community of over 11,000 customer experience professionals. Continue reading Directors Club Acquires The Contact Centre Foundation
15Five Acquires Kona, the AI-Powered Manager Effectiveness Coach for Remote Managers
15Five, the performance management platform that drives action and impact for thousands of organizations, announced it has acquired Kona, the AI-powered assistant and coach for remote managers. Continue reading 15Five Acquires Kona, the AI-Powered Manager Effectiveness Coach for Remote Managers
ServiceNow accelerates agentic AI roadmap with acquisition of Cuein
ServiceNow, the AI platform for business transformation, announced it has signed an agreement to acquire Cuein, a leader in AI native conversation data analysis and insights. Continue reading ServiceNow accelerates agentic AI roadmap with acquisition of Cuein
CallTower acquires Inoria
CallTower, a global leader in cloud-based communications, is pleased to announce the successful acquisition of Genesys-led, CCaaS provider, integrator, and managed services, Canada-based, Inoria Inc. Continue reading CallTower acquires Inoria