Genesys®, the global leader in cloud customer experience and contact centre solutions, announced Brian Swartz as its new chief financial officer (CFO). Swartz brings more than 20 years of experience driving strategy and business performance at both public and private companies as well as scaling high-growth software as a service (SaaS) revenue.
“Brian has a proven track record of leading global financial organizations, driving automation and successful business transformations,” said Tony Bates, chief executive officer of Genesys. “With his extensive background spanning both enterprise software and SaaS businesses for numerous fast-growing companies, Brian is an ideal fit for Genesys as we further solidify our position as the leader in cloud customer experience solutions. I couldn’t be more pleased to welcome Brian to our leadership team.”
Swartz comes to Genesys from Cornerstone OnDemand (NASDAQ: CSOD), a publicly traded cloud-based people development software provider, where he was CFO since 2016. Swartz played a pivotal role in improving the company’s revenues and profitability. He brings deep expertise and strategic insights to his new role as Genesys CFO, where he will help to propel its cloud business forward. Swartz will oversee all financial aspects of the company, including financial planning and analysis, accounting and financial reporting, tax, treasury and internal audit, as well as its sourcing, facilities and information technology organisations.
“It’s truly an exciting time to join Genesys as the company drives the contact centre market forward on the cloud transformation journey,” Swartz said. “The company has enormous opportunity to disrupt the industry by making it possible for any organisation to forge deeper connections with customers so they can finally deliver on the promise of personalization and elevate the overall customer experience.”
Before Cornerstone, Swartz served as CFO for zulily, where he helped lead the company through a successful sale process. Previously, he was CFO at Apollo Education Group and held other executive roles earlier in his career. Swartz earned his bachelor’s degree in Accounting from the University of Arizona and was previously a chairman of the board of directors for the Phoenix Children’s Hospital Foundation.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organisations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.