Cogito, the leader in real-time emotional intelligence solutions announced the appointment of Margaret Olson as Senior Vice President of Engineering and Veronica Lee as Vice President of Customer Success. Olson will spearhead the company’s engineering team, leading and orchestrating the development and delivery of Cogito’s breakthrough artificial intelligence solution that provides live coaching to agents within phone conversations. Continue reading Cogito Expands Executive Team to Further Enhance its Emotional Intelligence Solution and Ensure Customer Success
Category Archives: Appointments
Echo Managed Services appoints programme director
Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver its new cloud-based billing solution for the global utility market. Continue reading Echo Managed Services appoints programme director
Senior appointment for marketing tech firm
Manchester-headquartered marketing technology brand ResponseTap has further strengthened its management team with the recruitment of a Head of Customer Success. The newly-created position has been filled by Barry Cochrane, who joins the Call Intelligence specialist with more than 20 years’ customer service experience. Continue reading Senior appointment for marketing tech firm
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing
TeleTech welcomes Jeff Marcoux as the company’s Vice President of Product Marketing. Jeff will be responsible for the strategic evolution of its customer experience solutions and service design innovation. Continue reading TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing
Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Daniels will be responsible for expanding strategic platform partnerships, as well as leading Calabrio’s technology integration as part of the company’s aggressive organic and inorganic growth plans. Continue reading Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth
Arvato appoints new business development director to drive UK market growth
Business process outsourcing provider Arvato has strengthened its Customer Services and Public Sector business with the appointment of Fraser Tusler as Business Development Director. Reporting directly into Arvato’s board member and Sales and Solutions Director David Morton, Fraser will be driving new business opportunities across retail, automotive, high-tech and the public sector. Continue reading Arvato appoints new business development director to drive UK market growth