Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has named Olivier Jouve as executive vice president of PureCloud by Genesys™, the cloud-based customer engagement and employee collaboration solution. Prior to joining Genesys, Jouve held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™, Connected Operations.
As a pioneer in customer sentiment technology, Jouve has 30 years of experience in global product management and research and development (R&D) for enterprise and start-up tech brands. He brings deep expertise on machine learning, text analytics and artificial intelligence (AI) to Genesys, where he will be responsible for driving the growth and evolution of PureCloud.
“Olivier has the entrepreneurial grit and the enterprise-level experience to lead PureCloud into its next phase of growth and success,” said Paul Segre, chief executive officer at Genesys. “PureCloud’s recent momentum is undeniable – analysts say it, our customers love it, and market demand proves it. Olivier’s proven track record of taking innovative solutions to market will help us accelerate the execution of the company’s strategy. This will ensure PureCloud’s stake is clear as the leading cloud customer engagement offering, serving fast-growing to mid-size organisations.”
“I am incredibly excited to join Genesys and the PureCloud team as we continue on our journey to transform customer experiences,” said Jouve. “PureCloud is a much-admired platform that can claim many industry firsts, but for us, this is just the beginning. Our vision is to disrupt and revolutionise the market by leveraging AI and other emerging technologies to deliver a simple, engaging and contextual customer experience every time, on every channel.”
Watch the video interview with Jouve to learn more about his plans at Genesys for PureCloud.
At IBM Watson IoT, Jouve was responsible for the growth of a large portfolio, including IBM Maximo® and IBM TRIRIGA®, market-leading solutions for enterprise asset and facilities management. Under Jouve’s leadership, Maximo was recently ranked a leader by Arc Advisory Group for the eleventh consecutive year.
Jouve also developed and took to market innovative, cognitive and fast-growing Internet of Things (IoT) industry solutions such as connected vehicles, Industry 4.0 and smart grids, to address some of the world’s most pressing challenges in transportation, manufacturing and energy delivery.
Earlier in his career, Jouve held executive positions at SPSS Inc. and LexiQuest. He has been a successful entrepreneur, founding Instoria, Portalys, and Voozici.com, and serving as managing director for Webcarcenter.com. Jouve also served as an associate professor in computer science at Leonardo da Vinci University in Paris. He received two Master of Science degrees in computer science and geophysics/geochemistry from Pierre et Marie Curie University in Paris.