AGO Outsourcing are delighted to announce the appointment of Denise Cassidy as Contact Centre Operation Manager. Denise brings with her over seventeen years’ experience within the contact centre industry at British Gas. Continue reading AGO Outsourcing appoint senior contact centre operations manager
Category Archives: Appointments
SPLICE Software Announces Senior Management Changes
SPLICE Software, which specializes in using Big and small Data and Artificial Intelligence to drive customer engagement announced a series of senior management appointments to more effectively manage the core businesses and drive global expansion. Darin M. Reffitt has joined SPLICE as Vice President of Marketing, while Tracy Borreson has been promoted to Senior Vice President of Client Success in light of her expanded responsibilities and accomplishments as SPLICE’s Director of Client Care over the past two years. Continue reading SPLICE Software Announces Senior Management Changes
Manhattan Associates Appoints Craig Summers as Managing Director, UK
Manhattan Associates announced the appointment of Craig Summers to the position of managing director, UK. In this role, Summers will lead and manage all aspects of Manhattan’s UK business, including Sales, Professional Services and Customer Services operations. He will be responsible for driving business growth and helping customers maximise their investments in Manhattan’s solutions and services. Continue reading Manhattan Associates Appoints Craig Summers as Managing Director, UK
HGS appoints Adam Foster as CEO for Europe
Hinduja Global Solutions Limited (HGS) announced the appointment of Adam Foster as Chief Executive Officer for its European operations. Continue reading HGS appoints Adam Foster as CEO for Europe
SVL Business Solutions Expands Workforce Management Team With Appointment Of Industry Specialist
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Indy Kaur as WFM Analyst. In this role she will be responsible for providing training and support for SVL’s expanding portfolio of customers that are deploying best of breed WFM solutions from the world’s leading vendors including NICE and Teleopti. Continue reading SVL Business Solutions Expands Workforce Management Team With Appointment Of Industry Specialist
Colt welcomes new Chief Information Security Officer to its leadership team
Colt Technology Services has appointed Ashish Surti to the position of Chief Information Security Officer (CISO), reporting directly to Chief Technology Officer Rajiv Datta. Ashish will be responsible for Colt’s overall information and cyber security strategy, and will head up Colt’s Computer Security Incident Response team. Continue reading Colt welcomes new Chief Information Security Officer to its leadership team