Liquid Voice, one of the UK’s leading providers of interaction recording, quality management and analytics, has announced the appointment of Mark Biggin as Project Manager. In this role, he will be managing the project office which is responsible for installations on behalf of the company’s reseller partners situated throughout the UK and Ireland.
Continue reading Liquid Voice Expands Project Management Team To Meet Increasing Demand For Call Recording
Category Archives: Appointments
Contact Center Industry Veteran Bill Devlin Joins ZOOM International to Lead Product Management
ZOOM International, a leader in workforce optimization and contact centre software announced the appointment of Bill Devlin to vice president of worldwide product management. He will lead product innovation and development for ZOOM and align the company’s vision and strategic initiatives—ultimately helping ZOOM maintain its second-to-none Net Promoter Score™ and growing its leadership position in the WFO industry. Continue reading Contact Center Industry Veteran Bill Devlin Joins ZOOM International to Lead Product Management
Avaya Names David Flood as RSL for Ireland
Avaya announces that David Flood is stepping up as head of the sales leadership team in Ireland, strengthening its position in both the UK and EMEA. David, who takes over as the Regional Sales Lead for Avaya Ireland from the departing Jason Flynn, brings over 22 years of experience to the role. Continue reading Avaya Names David Flood as RSL for Ireland
Genesys Introduces Olivier Jouve as New PureCloud Leader
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has named Olivier Jouve as executive vice president of PureCloud by Genesys™, the cloud-based customer engagement and employee collaboration solution. Prior to joining Genesys, Jouve held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™, Connected Operations. Continue reading Genesys Introduces Olivier Jouve as New PureCloud Leader
New Head of Client and Business Development joins Parseq’s Finance & Administration division
Harvey Hieke joins Parseq’s Finance & Administration division as their new Head of Client and Business Development. Harvey brings with him over 29 years in the BPO industry and forms part of the senior leadership team working alongside Managing Director, Craig Naylor-Smith. Continue reading New Head of Client and Business Development joins Parseq’s Finance & Administration division
Cogito Expands Executive Team to Further Enhance its Emotional Intelligence Solution and Ensure Customer Success
Cogito, the leader in real-time emotional intelligence solutions announced the appointment of Margaret Olson as Senior Vice President of Engineering and Veronica Lee as Vice President of Customer Success. Olson will spearhead the company’s engineering team, leading and orchestrating the development and delivery of Cogito’s breakthrough artificial intelligence solution that provides live coaching to agents within phone conversations. Continue reading Cogito Expands Executive Team to Further Enhance its Emotional Intelligence Solution and Ensure Customer Success