Following a review of conversational artificial intelligence (AI) in the financial services space, Frost & Sullivan awarded its 2018 Global Customer Value Leadership Award to LivePerson, in recognition of its unique, end-to-end approach to deploying conversational commerce and AI in brand-to-consumer communication. Continue reading Frost & Sullivan recognizes LivePerson with “Global Customer Value Leadership Award” →

NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named by TMC as a 2018 Customer Experience Innovation Award winner. Continue reading NICE inContact CXone Wins Customer Experience Innovation Award →

Nuance Communications, Inc. today announced its products and customer deployments were recognized for innovation and excellence at the 2019 Stevie Awards for Sales & Customer Service. Taking home several awards, Nuance, the pioneer and leader in conversational AI, reinforced its unparalleled expertise in delivering customer solutions that meet the needs of today’s enterprises, and drive impactful return on investment. Continue reading Nuance Recognized as Leader in Intelligent Customer Engagement →

Interactions, LLC, the world’s largest stand-alone artificial intelligence company, announced it won a Gold Stevie® Award in the Business Development Achievement of The Year category and a Bronze Stevie® Award for Innovation in Customer Service at the 13th annual Stevie Awards for Sales & Customer Service. Continue reading Interactions Honored with 2019 Gold and Bronze Stevie® Awards for Superior Customer Engagement Solutions →

Liveops, Inc., the leading provider of on-demand virtual call centre services, was presented with several awards in the 13th annual Stevie Awards for Sales & Customer Service, including recognition for their approach to outsourced call centre operations, workforce leadership, learning and development, and innovating customer service. Continue reading Liveops Awarded Top Recognition In 2019 Stevie® Awards For Sales & Customer Service →

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions was presented with a Bronze Stevie® Award in the Customer Service or Call Center Training Practice of the Year category at the 13th annual Stevie Awards for Sales & Customer Service for providing clear career paths to leadership roles for hundreds of employees through its sQholar training program. Continue reading iQor Wins Bronze at 2019 Stevie Awards For Sales & Customer Service →