NICE inContact CXone Wins Customer Experience Innovation Award

NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named by TMC as a 2018 Customer Experience Innovation Award winner.

The Customer Experience Innovation Award, presented by TMC’s CUSTOMER magazine, recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels.

Customers today place a high premium on seamless, engaging experiences with brands. The challenge for organizations operating in the experience economy is to deliver these experiences consistently across a growing number of channels. CXone, a unified cloud customer experience platform, supports businesses of all sizes as they look to move to the cloud via proven, enterprise class software. Through best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation, CXone creates exceptional experiences for customers and agents alike.

“Success in the experience economy hinges on a brand’s ability to build powerful, exceptional customer experiences and then replicate those experiences consistently across any and every channel – digital and voice,” said Paul Jarman, CEO of NICE inContact. “As a complete and unified solution, NICE inContact CXone powers engaging connections between agents and customers, regardless of channel. CUSTOMER Magazine’s recognition of CXone demonstrates the value of a truly holistic approach to customer experience.”

The 2018 Customer Experience Innovation Award follows several prestigious recognitions for CXone, including the 2019 BIG Innovation Award and multiple leading industry analyst firms recognizing CXone and NICE inContact.

“Congratulations to NICE inContact for receiving a 2018 Customer Experience Innovation Award. NICE inContact CXone has been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”

About NICE inContact

NICE inContact is the cloud contact centre software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms.

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.