TTEC, a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has been named UK Top Employer of the Year in recognition of delivering optimum performance through continuous improvement in people practices, at the GSA UK Awards, held in London.
The GSA, based on member demand, launched the Service Provider Top Employer Index this year. The Index recognises those service providers who invest the most in the attraction, development and retention of their talent for the greater benefit of their people, their clients, their organisations and the broader sourcing industry.
The GSA Top Employer Award demonstrates an organisation’s commitment to optimum performance through continuous improvement in people practices, as well as commitment to industry sustainability.
Iain Banks, VP, International Markets at TTEC commented; “We are delighted to have won the Top Employer of the Year 2018. Without the right combination of our TTEC brand ambassadors and strong employee engagement programmes, we would be unable to provide customer experience excellence on behalf of our clients worldwide”.
Banks continued “It has been an exciting 12 months for TTEC in EMEA. Having the industry acknowledge our efforts and best practices as a top employer demonstrates how we’re delivering humanity to business and continuing to disrupt the European market.”
TTEC in EMEA also recently received the award for Best Nearshore Team from the Global Sourcing Association (GSA) in recognition of the company’s management of customer experience programs on behalf of a leading European technology provider earlier this year. In addition, the company was named as a Top Performer 2018 in the Service Provider Challenger category.
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety – available onshore, nearshore and offshore. Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company’s 49,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/emea.