8×8, Inc., a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide announced it has been positioned by Gartner, Inc. as a Leader in the 2018 ” Magic Quadrant for Unified Communications as a Service, Worldwide ”¹ for the seventh year in a row. Continue reading 8×8 Named a Leader in 2018 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Category Archives: Awards
Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award
Noble Systems Corporation, a global leader in omnichannel contact centre technologies, is excited to announce that its Noble® Gamification solution has received TMC’s “2018 CUSTOMER Contact Center Technology Award”. The award is presented by CUSTOMER magazine. Continue reading Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award
Firstsource Solutions wins gold at the UK Customer Experience Awards
Firstsource Solutions, the UK’s customer experience expert, has won gold at the UK Customer Experience Awards, for: Best Employee Engagement – Programme, and bronze for Transforming the Customer Experience (in partnership with Lloyds Banking Group). Continue reading Firstsource Solutions wins gold at the UK Customer Experience Awards
NewVoiceMedia named in FT Future 100 2018
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been named in the inaugural FT Future 100, an annual list compiled by The Financial Times which celebrates fast growing UK businesses that are positively contributing to the future of their sector, business, and society. Continue reading NewVoiceMedia named in FT Future 100 2018
NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row
NICE announced that it has been recognized by DMG Consulting LLC, a leading research and consulting firm, as the market share leader for speech analytics. In a new report, NICE was noted for holding the largest percentage of the total speech analytics market based on the number of contact centre seats, as it has for the past seven years. Continue reading NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row
Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement
Verint®, The Customer Engagement Company™, today announced it has ranked as Frost & Sullivan Asia Pacific’s latest market share leader for contact centre applications,1 as well as received the “2018 Customer Contact Optimisation Solutions Vendor of the Year” award. Continue reading Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement