NICE announced that it received the award for Innovation in Customer Service at the 12th annual Stevie® Awards for Sales & Customer Service. The award recognizes NICE Robotic Automation for breaking new ground with a unique integration of process automation and artificial intelligence technologies.
The Stevie Awards for Sales & Customer Service, among the world’s premier business awards, recognize the achievements of customer service, business development and sales professionals. More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated this year by more than 150 professionals worldwide, in seven specialized judging committees. Winners were announced at a gala banquet at Caesars Palace in Las Vegas, Nevada, on February 23rd.
The versatile, scalable NICE Robotic Automation solution drives rapid cost-effectiveness and productivity as well as improves process accuracy, and customer satisfaction. It performs the routine and repetitive tasks in a customer service workflow much faster than human employees, more accurately and with complete adherence to company policies. For more complex end-to-end processes, the NICE solution has the unique capabilities to seamlessly combine desktop (attended) and robotic (unattended) automations in real time. This unique combination optimizes the collaboration between human employees and robots in order to contribute towards achieving authentic digital transformation within organizations.
With such cutting-edge capabilities, including those recognized by the Stevie Award, NICE Robotic Automation influences employee engagement, increasing job satisfaction by releasing employees from mundane tasks that can make their jobs less fulfilling.
Miki Migdal, Vice President of NICE Advanced Process Automation Solutions: “We are honored to once again receive this acknowledgement for our innovative contribution to progressing the customer engagement industry to new heights. NICE Robotic Automation has a robust product roadmap ahead that will continue to deliver increasing value that directly and positively contributes to our customers’ bottom line results. As such, we look forward to presenting new and exciting process automation innovations that represent the cutting edge of cognitive and AI technologies.”
Michael Gallagher, president and founder of the Stevie Awards: “The 2018 Stevie Award judges were very impressed with the wide range of achievements among the nominations. The award NICE has won, a significant achievement for which they are to be applauded, represents an agreement among an array of independent judges that the innovations of NICE Robotic Automation are worthy of international recognition. The Stevie Awards is proud to acknowledge such accomplishments, with the hope that it will inspire others as well.”