TTEC announced the availability of its new AI Readiness Assessment. Designed to help enterprises determine their current ability to leverage AI capabilities, the assessment provides a clear picture of their digital CX maturity and offers a prioritized adoption roadmap. Continue reading TTEC announces new AI Readiness Assessment to help brands prioritize AI in Customer Experience
Category Archives: Corporate News
Ofgem announces new rules to improve customer service for homes and businesses
Energy regulator Ofgem has proposed a series of reforms to further improve standards of customer service for both businesses and households. Continue reading Ofgem announces new rules to improve customer service for homes and businesses
OneSignal Announces New EMEA Headquarters in London
OneSignal, the world’s leading customer engagement platform, announced the opening of its EMEA Headquarters in London. This new office opening will accelerate OneSignal’s mission to democratize customer engagement to enable every consumer-focused business worldwide to better engage and retain its users. Continue reading OneSignal Announces New EMEA Headquarters in London
Commercial vehicle support specialist opens new call centre as demand stays strong
TNS 365, the specialist provider of fast-response pay-as-you-go commercial vehicle and trailer breakdown repair solutions, has opened a new call centre operation in Greater Manchester. Continue reading Commercial vehicle support specialist opens new call centre as demand stays strong
British Airways officially opens CallBA call centre in India
British Airways has officially opened ‘CallBA’, its new call centre located in Gurugram, near Delhi, offering an enhanced customer experience to travellers across the globe. Continue reading British Airways officially opens CallBA call centre in India
TTEC Digital opens flagship office in India
TTEC announced the opening of the TTEC Digital Innovation Studio – Hyderabad to strengthen the company’s capabilities integrating and orchestrating exceptional customer experiences around the world. Continue reading TTEC Digital opens flagship office in India