Forrester announced the launch of its CX Certification product, a first-of-its-kind training program that builds the skills companies need to create better customer experiences. The program offers a unique blend of hands-on learning and self-paced lessons in a digital learning platform, taught by Forrester experts drawing on more than 20 years of customer experience thought leadership. Continue reading Forrester Launches CX Certification →

Conduit Global, a pioneer in cloud Contact Centre as a Service (CCaaS) solutions and Business Process Outsourcing (BPO) announced its selection to the G-Cloud 10 framework. The company is now a secure, trusted Crown Commercial Services Provider of cloud contact centre software and support services. Continue reading Conduit Global Selected As A Crown Commercial Services (CCS) Provider of Contact Centre Software and Services on the G-CLOUD 10 Framework →

ClickFox, the leader and innovator of the global Journey Analytics market announced the closing of new investment led by Arrowroot Capital, a growth equity firm based in Santa Monica focused on investments in Business-to-Business software companies. Continue reading ClickFox announces latest Investment led by Arrowroot Capital →

Vision Direct, the leading online retailer for contact lenses in the UK, has expanded its support hours to provide customer service 24 hours a day, 7 days a week. This is an industry first in the UK and will enable customers in the UK and the US to receive help at any time when they are ordering products from Vision Direct’s website. Continue reading Vision Direct Becomes UK’s First Contact Lens Retailer to Offer 24/7 Customer Service →