According to Forrester’s Brand And Customer Experience Together Power Growth research report, a strong brand experience (BX) and customer experience (CX) are crucial drivers to long-term revenue growth. Continue reading Forrester Introduces Brand Experience Index To Measure The Interconnectedness Between Brand And Customer Experience
Category Archives: Corporate News
Severn Trent creating 40 jobs at new Customer Contact Centre in Leicester
Severn Trent has announced plans to open a new customer contact and dedicated training centre that will create 40 new jobs in Leicester, with more to come. The Midlands-based company is now on the search for new customer advisors to create a brand-new team based in the city. Continue reading Severn Trent creating 40 jobs at new Customer Contact Centre in Leicester
Practice Plus Group’s NHS 111 moves into the North East
NHS 111 is moving into Cavendish House at Prince’s Wharf in Thornaby, Stockton-on-Tees, bringing 300 jobs into the area in a move that reflects the ongoing regeneration of the Tees Valley. Continue reading Practice Plus Group’s NHS 111 moves into the North East
King’s representative opens HUC’s new NHS 111 contact centre in Peterborough
HUC is thrilled to have relocated its NHS 111 contact centre in Peterborough to plush new premises on the banks of the River Nene. Continue reading King’s representative opens HUC’s new NHS 111 contact centre in Peterborough
IPI awarded highest possible employer rating by Best Companies
IPI, the Contact Centre specialist and solutions provider, announced that it has been awarded a three-star rating by Best Companies, the de facto standard for assessing employee engagement in the UK. Continue reading IPI awarded highest possible employer rating by Best Companies
Decagon launches with $35m raised from a16z and Accel
Decagon, a generative AI company powering enterprise customer support, emerged from stealth today and announced its $5M Seed and $30M Series A funding rounds. Continue reading Decagon launches with $35m raised from a16z and Accel