Verint, The CX Automation Company™, announced that its Global Innovation Center (GIC) in Bangalore, India, is expanding, marking a significant milestone in Verint’s commitment to innovation and growth. Continue reading Verint Expands Global Innovation Centre in India
Category Archives: Corporate News
Directors Club Acquires The Contact Centre Foundation
Directors Club, the pan-EMEA business leadership community, has announced the acquisition of the Contact Centre Foundation (CCF), a leading community of over 11,000 customer experience professionals. Continue reading Directors Club Acquires The Contact Centre Foundation
Revolut introduces In-App calls to help customers expose phone call scams
Revolut, a leading fintech with more than 50 million customers globally has announced the roll-out of In-App calls to personal customers, a new security measure to help customers uncover impersonation scams, and make contact between customer support and customers more reliable and safer. Continue reading Revolut introduces In-App calls to help customers expose phone call scams
Forrester Introduces Brand Experience Index To Measure The Interconnectedness Between Brand And Customer Experience
According to Forrester’s Brand And Customer Experience Together Power Growth research report, a strong brand experience (BX) and customer experience (CX) are crucial drivers to long-term revenue growth. Continue reading Forrester Introduces Brand Experience Index To Measure The Interconnectedness Between Brand And Customer Experience
Severn Trent creating 40 jobs at new Customer Contact Centre in Leicester
Severn Trent has announced plans to open a new customer contact and dedicated training centre that will create 40 new jobs in Leicester, with more to come. The Midlands-based company is now on the search for new customer advisors to create a brand-new team based in the city. Continue reading Severn Trent creating 40 jobs at new Customer Contact Centre in Leicester
Practice Plus Group’s NHS 111 moves into the North East
NHS 111 is moving into Cavendish House at Prince’s Wharf in Thornaby, Stockton-on-Tees, bringing 300 jobs into the area in a move that reflects the ongoing regeneration of the Tees Valley. Continue reading Practice Plus Group’s NHS 111 moves into the North East