Tag Archives: AI

Nuance AI Enables Organisations to Prioritise and Protect Elderly Citizens Using the Sound of Their Voice

15th July 2020: Nuance® announced enhancements to its AI-enabled intelligent detection capabilities in Nuance Gatekeeper, the world’s most advanced biometrics solution for authenticating customers and enabling fraud detection. Continue reading Nuance AI Enables Organisations to Prioritise and Protect Elderly Citizens Using the Sound of Their Voice

IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises

IBM announced it has reached a definitive agreement to acquire Brazilian software provider of robotic process automation (RPA) WDG Soluções Em Sistemas E Automação De Processos LTDA (referred to as “WDG Automation” throughout). Continue reading IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises

How AI can help deliver an improved Customer Experience in your Contact Centre

Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start? Stay focused, educate agents and make technology the strategic enabler. Thomas Rødseth at Puzzel shares his 3-point plan for kickstarting your own AI revolution… Continue reading How AI can help deliver an improved Customer Experience in your Contact Centre

Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Altocloud Ltd., an industry-leading cloud-based customer journey analytics provider. By adding the Altocloud solution to its portfolio, Genesys strengthens its capability in artificial intelligence (AI) and machine learning to help organisations deliver a highly responsive, predictive, and fully-contextual experience throughout all stages of the customer journey – from marketing to sales to service. Continue reading Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics

Genpact Leverages Artificial Intelligence to Transform Contact Centers into Profit Centers

genpactPRESS RELEASE: Genpact launched its Neural Chat Assistant solution that reimagines contact center operations with an artificial intelligence (AI) virtual advisor that dramatically improves the customer experience, and helps companies disrupt their market to gain competitive advantage. Neural Chat Assistant is the first of several planned solutions built on Genpact’s Neural Intelligence PlatformSM which combines the best of human experience with machine intelligence. Continue reading Genpact Leverages Artificial Intelligence to Transform Contact Centers into Profit Centers

transcosmos to Launch Messaging app/ Bot Customer Communication Services With a Special Team of Over 100 AI Strategists

PRESS RELEASE: transcosmos inc. announced that it will implement bot-based service for its customer communication services via messenger apps including LINE and Facebook Messenger. transcosmos releases the service from this autumn for “FUJIMAKI hyakkaten”, an e-commerce website operated by caramo, Inc., a wholly owned subsidiary of the company. Continue reading transcosmos to Launch Messaging app/ Bot Customer Communication Services With a Special Team of Over 100 AI Strategists