Read our Q&A with Geoff Land, Managing Director of Infinity CCS… Continue reading Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
Category Archives: Guest Content
Out with the old, in with the new – 5 old habits to consign to history
According to Jeremy Hamill-Keays, old habits are hard to break and the use of technology is no different. Here, he recommends 5 approaches to contact center management that can be consigned to history… Continue reading Out with the old, in with the new – 5 old habits to consign to history
Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
Read our Q&A with Iain Banks, Regional VP International Markets, TTEC… Continue reading Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
PCI DSS 3.2 set to expose compliance cramming culture, warns PCI Pal
The 1st February 2018 marks the deadline for businesses to adopt new industry standard, PCI DSS 3.2, aimed at reducing and better responding to cyber-attacks resulting in payment data breaches. Continue reading PCI DSS 3.2 set to expose compliance cramming culture, warns PCI Pal
Leading contact centre outlines its 2018 industry predictions
The customer experience industry is changing at an unprecedented pace and businesses must prepare for dynamic developments throughout the coming year. Continue reading Leading contact centre outlines its 2018 industry predictions
8 Ways to make homeworking a successful option for your contact centre, from Puzzel
Colin Hay at Puzzel argues the case for a flexible approach to resources and shares eight top tips for turning successful homeworking into reality… Continue reading 8 Ways to make homeworking a successful option for your contact centre, from Puzzel