Read our Q&A with Steve Haworth, CEO at TeleWare… Continue reading Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Category Archives: Guest Content
Choosing the right robot for your contact centre, by Puzzel
According to Thomas Rødseth of Puzzel there are many different types of intelligent assistant and the trick is to understand which one is right for your contact centre and then let self-service do the rest. Continue reading Choosing the right robot for your contact centre, by Puzzel
Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
Read our Q&A with Geoff Land, Managing Director of Infinity CCS… Continue reading Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
Out with the old, in with the new – 5 old habits to consign to history
According to Jeremy Hamill-Keays, old habits are hard to break and the use of technology is no different. Here, he recommends 5 approaches to contact center management that can be consigned to history… Continue reading Out with the old, in with the new – 5 old habits to consign to history
Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
Read our Q&A with Iain Banks, Regional VP International Markets, TTEC… Continue reading Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
PCI DSS 3.2 set to expose compliance cramming culture, warns PCI Pal
The 1st February 2018 marks the deadline for businesses to adopt new industry standard, PCI DSS 3.2, aimed at reducing and better responding to cyber-attacks resulting in payment data breaches. Continue reading PCI DSS 3.2 set to expose compliance cramming culture, warns PCI Pal