Category Archives: Market Research

78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty

8×8 unveiled how companies are dealing with the current permacrisis – a period defined as an extended time of instability and insecurity – that is impacting British businesses by turning to AI and automation. Continue reading 78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty

Independent Survey: US, UK Companies Among Leaders in Cloud Contact Centre Results but Lag in Technology Optimization

US businesses are ranked among both the best and worst in the world in an important application of cloud technology, according to a recent study by Forrester Consulting, commissioned by SuccessKPI. Continue reading Independent Survey: US, UK Companies Among Leaders in Cloud Contact Centre Results but Lag in Technology Optimization