South African business outsourcing company Sigma Connected has announced it has already created hundreds of new jobs as part of its pledge to create 1,000 roles across the country by 2025. Continue reading Sigma Connected South Africa on track for 1,000 job creation target
Category Archives: Outsourcing
iQor’s Strategic Outsourcing Partnership With US-Based Energy Company Yields $14M in Annualized Customer Service Savings
A Fortune 500 client in the energy industry realized $14 million in annualized savings after selecting iQor. The company selected iQor as their first and only business process outsourcing (BPO) partner over several Gartner Magic Quadrant leaders in Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US-Based Energy Company Yields $14M in Annualized Customer Service Savings
Alorica Launches Operations in Egypt and Poland
Alorica Inc., a trusted leader in next-generation customer experience (CX) solutions, announced its expansion plans into Africa and Europe through the launch of its operations in Cairo, Egypt and Łódź, Poland. Continue reading Alorica Launches Operations in Egypt and Poland
Capita signs seven-year contract extension with freenet AG
Capita has signed a seven-year contract extension with German-based freenet AG (‘freenet’) to continue providing customer services support for the telecommunications and digital services company. Continue reading Capita signs seven-year contract extension with freenet AG
Vivobarefoot announces new digital customer experience partnership with Arvato to support global expansion
Global natural health and footwear brand VIVOBAREFOOT has partnered with Arvato CRM Solutions to deliver customer experience for its consumers and to support its growth in the UK and overseas. Continue reading Vivobarefoot announces new digital customer experience partnership with Arvato to support global expansion
‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX and business process management (BPM), announced the introduction of HGS Axle, a custom-built human-centric automated dispatch assistant that helps Emergency Roadside Service (ERS) teams by triaging and capturing information while alleviating stress for stranded drivers. Continue reading ‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents