iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is harnessing the power of the NICE CXone cloud-based platform to augment human service delivery through transformative CX solutions customized for leading retail, eTail, and e-commerce brands. Continue reading iQor Drives Digital Transformation in Retail With NICE CXone
Tag Archives: iQor
iQor Symphony [AI] Elevates the Employee Training Experience
iQor, a leading managed services provider of digitally enabled BPO customer experience solutions, has launched Symphony [AI]TM, a generative AI ecosystem that will redefine the landscape of employee training and development. Continue reading iQor Symphony [AI] Elevates the Employee Training Experience
iQor and AmplifAI Join Forces to Revolutionize Call Centre Performance With Interaction Analytics and AI
iQor, a leading global provider of business process outsourcing (BPO) solutions, is proud to announce its strategic partnership with AmplifAI, the leading AI-driven performance enablement platform dedicated to leveraging data to create personalized environments for employee success. Continue reading iQor and AmplifAI Join Forces to Revolutionize Call Centre Performance With Interaction Analytics and AI
iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One
A U.S. utility saved $3 million in Year One of partnership with iQor through strategic outsourcing to Trinidad and integrated digital services. The utility selected iQor as their first and only business process outsourcing (BPO) partner over several BPOs recognized as Leaders in Gartner’s 2022 Magic Quadrant for Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One
iQor’s Strategic Outsourcing Partnership With US-Based Energy Company Yields $14M in Annualized Customer Service Savings
A Fortune 500 client in the energy industry realized $14 million in annualized savings after selecting iQor. The company selected iQor as their first and only business process outsourcing (BPO) partner over several Gartner Magic Quadrant leaders in Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US-Based Energy Company Yields $14M in Annualized Customer Service Savings